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The $20B Pivot: How Three Friends Rebuilt the Restaurant Industry From a Basement
The untold story of Toast — and how listening to customers can turn a dead idea into a multi-billion dollar monster
Hey Deal Lifters 👋🔥
Today’s founder story is insane.
It has everything:
🚀 A founder who built a unicorn
💥 A scandal that blew it all up
🕳️ A basement exile
🧩 A contrarian idea
🧱 A multi-product platform no investor believed in
🦄 A comeback unicorn big enough to make the first one look small
🧨 A banking collapse that nearly destroyed it overnight
🧩 An entirely new category: the Employee Graph
This is the story of Parker Conrad — the only founder in tech history to build a unicorn, lose it, then come back and build an even bigger one.

And he did it by breaking almost every startup rule.
Let’s get into it. 🔥
💥 The Spark: “Everything About How Companies Operate Is Broken”
It’s 2016.
Parker Conrad should’ve been done.
His previous company — Zenefits, once the hottest HR startup on earth — had exploded in a compliance scandal.
He was ousted, publicly shamed, and effectively blacklisted from Silicon Valley.
Most founders would disappear.
Some would start angel investing.
Some would go write a book about leadership lessons.
Parker?
👉 He went into his basement and started building another company.
But this time — he wanted to fix the root of the problem, not the symptom.
At Zenefits, he noticed something nobody else was thinking about:
❌ Employee data lived in silos.
HR had one version.
Finance had another.
IT had another.
Like three different universes.
And because none of it was connected:
onboarding was slow
payroll was error-prone
benefits broke constantly
access to apps took forever
offboarding was a security nightmare
everything was hand-stitched together
Companies had dozens of tools…
But no brain.
Parker realized:
“If we could put every employee data point in one system, we could automate 90% of company operations.”
He called this model:
🔮 The Compound Startup
A startup that builds multiple product categories in parallel, all on top of a single, unified Employee Graph.
Everyone said it was impossible.
Too big.
Too slow.
Too risky.
Too unfocused.
So naturally — Parker decided to build it.
With former Zenefits engineering director Prasanna Sankar, he started Rippling, the company that would redefine the entire category.
🛠️ 2016 — Heads Down Building for Two Years (The “Anti-Startup” Phase)
Most founders start with:
one feature
one wedge
one product
one problem
Rippling started with everything:
payroll
benefits
device management
identity access
employee graph
insurance
HR data
time tracking
finance workflows
This structure broke every law of startup physics.
But here’s the key insight:
➝ If everything is built around the same employee record, automation becomes god-mode.
Every action —
every change —
every approval —
every device —
every permission —
…is triggered from one source of truth.
This creates a moat that’s deeper than any feature-based competitor could ever replicate.
But in 2016?
No one got it.
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🧪 Winter 2017 — Joining YC (Yes, That Parker Conrad)
YC is used to first-time, hungry founders.
Not a former unicorn CEO with a public scandal.
But Parker walked in with humility —
ready to start from zero,
ready to earn trust from scratch,
ready to rebuild his reputation brick by brick.
YC accepted him.
It became a symbolic rebirth.
💰 April 2019 — The $45M Series A (Skepticism Everywhere)
After two years underground, Rippling emerged with a monstrous platform.
Investors were confused.
“This looks like 10 companies smashed into one.”
“Why not focus?”
“This is suicide.”
But the numbers didn’t lie.
Customers loved Rippling because:
onboarding took minutes
devices shipped automatically
access was instant
employees could be provisioned in 90 seconds
everything just worked
Rippling raised $45M from Kleiner Perkins.
A bet on a founder who already failed publicly.
A bet on a product too big for conventional wisdom.
But it turned out to be the right bet.
🌎 August 2020 — Remote Work Hits, Rippling Explodes
COVID hits.
Companies go remote overnight.
Suddenly every company has to:
ship laptops
manage devices remotely
give access to dozens of SaaS tools
secure logins
onboard globally
manage payroll across borders
Rippling’s masterstroke becomes clear:
👉 It wasn’t an HR tool.
👉 It was a business OS.
Rippling hits unicorn status with a $1.35B valuation.
The Compound Startup thesis is validated.
🌐 2022 — $11.25B Valuation
Rippling grows like wildfire.
The platform now manages:
U.S. payroll
global payroll
compliance
insurance
IT access
device shipping
finance workflows
corporate cards
expenses
Rippling becomes the first company ever to unify:
👇
HR + IT + Finance
in one system.
The valuation jumps to $11.25B.
Employees call the Employee Graph the most powerful data layer in enterprise SaaS.
💥 March 2023 — SVB Collapses and Rippling Nearly Dies Overnight
This is the craziest chapter in Rippling’s story.
In March 2023, Silicon Valley Bank — Rippling’s payroll bank — collapses.
Rippling’s customers have payroll scheduled for Friday morning.
But the funds are locked.
If employees miss payday:
lawsuits
mass churn
reputational destruction
death blow to Rippling
This is where Parker shows what he’s made of.
He raises $130M overnight from investors.
At 3 a.m.
To cover every customer payroll.
Out of his own pocket and investor support.
Within hours of the collapse.
Rippling wires payroll on time.
Not one employee anywhere misses a paycheck.
This single act cements Rippling as:
👉 a mission-critical system
👉 a trustworthy operator
👉 a backbone for modern business
No HR startup in history has done anything like this.
💰 April 2024 — $200M Series F at $13.5B Valuation
Rippling becomes:
the fastest-scaling payroll platform in history
the only company unifying IT + HR + finance at scale
a modern OS for 10,000+ companies globally
The $200M round proves the market sees Rippling as:
A once-in-a-decade startup.
One with a deeper moat than any point-solution competitor could ever match.
🌍 2025 — Global Expansion + The Employee Graph Goes Worldwide
Rippling expands aggressively:
Europe
India
APAC
LATAM
With global payroll, global compliance, and global device management all built on the Employee Graph.
Founders call it the “operating system for running companies anywhere.”
Rippling is now one of the most important infrastructure companies in the world.
🧠 Why Rippling Won (5 Tactical Levers)
1️⃣ Contrarian Building: They Did Everything at Once
Every startup book says:
“Start narrow.”
“Start with one feature.”
“Stay focused.”
Rippling did the opposite.
And it worked.
Because the whole value came from the integration.
2️⃣ They Built a Moat in the Hardest Place: The Data Layer
Most SaaS tools are interfaces.
Rippling is:
a database
a graph
a permissions engine
a hardware orchestration layer
a financial system
You can’t copy this with a feature roadmap.
This is a decade-long infrastructure bet.
3️⃣ They Built for Automation First
Every other HR tool built forms.
Rippling built triggers.
Changes to:
salary
role
title
region
department
…automatically cascade into IT, payroll, finance, and compliance workflows.
This is magical for operators.
4️⃣ Parker Was the Only Person Who Could Build This
He had:
the scar tissue
the domain depth
the knowledge of the pain
the conviction
and the chip on his shoulder
You can’t fake that.
5️⃣ They Solved the Hardest Problem in Business: Fragmentation
Every growing company hits this wall:
too many tools
too many systems
no source of truth
Rippling solved it with the Employee Graph.
This is why customers stick for 5+ years.
📊 What Founders Can Learn From Rippling
✔️ Big ideas require big conviction
Most investors won’t get it early.
That’s fine.
✔️ Moats are built in the basement
While others chase hype, Rippling built infrastructure.
✔️ The hardest problems create the strongest companies
Fragmentation was painful enough to build a $13B giant.
✔️ Redemption is a powerful founder fuel
Parker didn’t run from failure; he rebuilt from it.
✔️ Don’t follow “best practices” — follow truth
Everyone said his idea was too big.
They were wrong.
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Learn how a lifecycle approach helps teams deploy faster, improve accuracy, and maintain predictable operations at scale.
🎯 Deal Lift Final Takeaway
Rippling is proof that:
**The biggest companies are built by founders who aren’t trying to build “a product”…
they’re trying to build the whole system.**
Parker Conrad didn’t make a payroll tool.
He made a business operating system.
He didn’t build a startup.
He built an infrastructure layer.
He didn’t follow the rules.
He rewrote them.
And in doing so, he built something almost no founder ever gets to build in their lifetime:
A unicorn.
Then another one.
Bigger than the first.
Sometimes the comeback is stronger than the original rise.
This story proves it.
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